HP EliteDesk 805 G8 Mini Order #1
To keep everthing aligned, since these timelines are a bit intertwined, this is the top swimlane labled as 1 here:
The order was placed on 2022-01-02 and one can see the order e-mail, that matched the HP.com website, as having an estimated shipment of 2022-01-20 or 18 days later. We will note that HP took our funds at the time of order.
In the meantime, we ended up ordering the second unit partly because we wanted the GPU version. Also, we had no idea how long these would take to actually arrive. On the estimated ship date of 2022-01-20, HP informed us that it would be delayed until 2022-03-17. That went from around two and a half weeks to ship to two and a half months.
A few days later on 2022-02-01, HP reached out to us saying that there was something in the configuration that could not be fulfilled. There were a few strange bits. First, this was for a ProDesk 405 G8 Mini, a lower-end unit than our EliteDesk 805 G8 Mini. We were told that it was the I/O Expansion Module which I said was OK to not include if it was the 2.5GbE Flex IO v2 module. I was excited about that module, but it could be added later. We will see more of this in the #2 timeline, but I accepted the deletion from the configuration for $40 hoping that would mean this unit would be produced quickly. I thought this was the reason for the long delay.
By the beginning of March, the unit from Order #2 arrived, and this one was still 2+ weeks out from the estimated date, so I requested that the order get canceled. Remember this was two months after the order date and the last estimated date given was still 15 days out. The original estimated timeline was 18 days from order to ship so I thought this was plenty of time.
Two days later, HP said it could not be cancelled because it was too far in the process. Again, remember the original order to ship date was supposed to be 18 days.
Twenty-five (25) days after it denied my request to cancel, and 27 days after the request was made, the updated ship date was 2022-04-04.
The next day, the unit shipped on 2022-03-30.
About a week into the next quarter, the credit arrived for the Flex IO v2 2.5GbE NIC.
In the video, you can see the unit with the 2.5GbE NIC. Even though I conditioned accepting this $40 for the configuration change of deleting the NIC, apparently something else in the configuration was removed.
Next, let us get to that second order.