Today we have the story of how HP’s online store failed our secret shopper experience. While many systems are being delayed due to the supply chain, our HP experience felt different. It felt like HP knew, or should have known that it could not hit its estimated ship dates when it took our order and funds. This is a story that needs to be told so that others do not spend their money based on HP’s falsely advertised “estimated dates”. We did not just order one unit, we ordered three so we were able to track HP not adjusting ship dates when it knew it could not hit them.
Some may have heard in our recent Project TinyMiniMicro reviews that topping my list for favorite units right now is the HP EliteDesk 805 G8 Mini with an NVIDIA GPU and a 2.5GbE option. At the same time, we do not have a review. The reason has been that the review has been muddied by a wildly sub-par ordering experience. To be frank, I have had trouble talking about the unit without also discussing how I felt like HP lied during the ordering process. That is what led to this piece, hopefully allowing us to move on.
HP Failed Our Q1 Secret Shopper Experiment
Overall, while in this process, something continued to feel wrong, across all three orders that we made. After going through the process, we pulled the e-mails and put the milestones on a timeline. That is when how bad the experiences were really hit home. We made three orders that are in the horizontal swimlanes 1, 2, and 3. All three were HP EliteDesk 805 G8 Mini’s. The first was a 65W TDP AMD Ryzen unit and the second and third were units with an NVIDIA GeForce GTX 1660 Ti GPU. The third unit was specifically purchased just to test if the timelines being given on HP.com were unrealistic given what we saw with order #2 and to some extent order #1. Here is the overall timeline:
Since purchasing over $3000 of machines is not a cheap secret shopper exercise, we have a video for this one as well. As always we suggest opening this in its own tab, browser, or app for a better viewing experience.
The first unit was ordered on 2022-01-02 and was the 65W AMD Ryzen Pro system without the GPU. It was shipped nowhere near the estimated 18-day shipping window.
The second unit was ordered on 2022-01-10 and it also did not make the 2022-01-31 estimated ship date.
The third was our control. Once we knew the second was delayed, we ordered it on 2022-02-17 to see if it would actually arrive on 2022-03-10 given HP had told us the second unit was delayed. In essence, we ordered this one to document the estimated dates on the HP.com website were not being updated even as we saw our other two orders were delayed.
With that, we are going to go through the three orders in detail.