As many in the industry know, Supermicro is making a push to brand the company as a system supplier, rather than a component supplier. This makes sense as the company has seen brisk revenue growth over the past few years. To this end, Supermicro has upgraded its warranty terms on pre-built systems significantly.
Here are the older generation Supermicro SuperServer warranty terms as of 1 September 2007:
Supermicro provides a three-year warranty for labor and one-year warranty for parts. This limited warranty includes advance part replacement service covering a period of 1 year from Supermicro invoice date.
This was a fairly standard warranty. From 1 September 2007 to 31 August 2012 this was the standard warranty. Many of Supermicro’s competitors offered either 1 year parts and labor or three years parts and labor. Now Supermicro has changed terms.
Supermicro recently updated our Warranty for standard complete systems to:
- Three year labor
- Three year parts
- One year cross shipment
Overall, a longer warranty is usually better. We provided feedback to Supermicro that the website still has the old terms. In response, the company informed us that the new warranty has been active since 1 September 2012.
When looking at competition, there are varied levels of support available. We also know that Supermicro does offer additional paid support options. Another important aspect is how Supermicro sells. The company has many partner organizations that serve as value added resellers (VARs.) This partner network also can deliver service on their installed base. This is fairly common in the industry. Companies use partners to expand their sales, service and support networks.
With the warranty term moving from one year on parts to three years, that is exactly the opposite of what the hard drive manufacturers are doing. Supermicro’s increase of two years does make a failure less costly to correct. The one year cross shipment is a great feature since it allows a new server to be shipped while the other server is still in transit back to Supermicro.
Overall, this is a positive warranty change for Supermicro SuperServers.